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If you’d like further information about Puffspod and you can’t find it in our FAQs, please get in touch. Simply fill out the form, include your message, and we’ll get back to you as soon as we can.
If it is your first order, we require you to send a form of ID with your name and Date of birth on it to prove you are over the age of 18. Once you have sent this you are no longer required to do so on future orders. You are able to send your ID as a reply to your order confirmation, or by emailing us at [email protected]
Shipping normally is done via Australia post with 2 option
For standard postage please allow 1-5 working days for your package to arrive. Please note times may vary depending on Australia Posts.
For express post please allow 1-3 working days for your package to arrive. The post fees will be included in the check-out option.
After you purchased our product and you will receive an order tracking number from us when we ship your product.
At that time, you can log in Australia post website https://auspost.com.au/mypost/track/#/search enter your logistics tracking number for real-time tracking.
All products we advertise on our social media such as Instagram, TikTok, and Facebook for purchase on our website puffspod.com
We ship Australia-wide using Australia post.
Due to the nature of the products once they have been opened, we will not accept returns. For any faulty products, we have a 100% money-back guarantee. All you need to do is email us with your order number and photos of the faulty device and we will process your refund. ‘