Terms & Conditions

1. General

1.1. This puffspod site at puffspod.com is a shopping website where you can browse, select and order products advertised on the Site.1.2. PLEASE CAREFULLY READ THESE TERMS AND CONDITIONS OF USE. IF YOU DO NOT AGREE TO BE BOUND BY THIS AGREEMENT, PLEASE DO NOT PLACE AN ORDER FOR A PRODUCT OR SERVICE OR USE THIS WEBSITE.1.3. Your access to and use of the Site, including your order of Products through the Site, is subject to these terms and conditions.1.4 When placing an order, you acknowledge and agree to the terms of our Privacy Policy.(Clause 10) 

2. Your agreement to the terms and conditions

2.1 By accessing and using the Site, including completing your account registration, or placing orders for products through the Site, you agree that you will be subject to and bound by, and will comply with, these terms and conditions (including our privacy policy). 

3. Eligible Users to the Website or Purchase an Puffspod Product or Service.

3.1 We attach great importance to the responsible service of e-cigarette products, and want to absolutely ensure that we only sell e-cigarette products to people of legal age (18 years of age or older).3.2 By placing an order, you: (a) acknowledge that it is against the law to sell or supply e-cigarette products to, or obtain e-cigarette products on behalf of, a person under the age of 18 years; and (b) warrant that you are over 18 years of age and are not obtaining e-cigarette products on behalf of a person under the age of 18 years. 

4. Acceptance or Rejection of an Order

4.1 Puffspod reserves the right to discontinue products or services or change the specifications and prices of products or services without notice to you.4.2 Puffspod will not be able to supply you with our products if you are unable to provide legal documents proving your age.4.3 Puffspod takes reasonable steps to ensure that the data listed on the website is correct and accurately describes and displays the items available on the website. However, when obtaining a product or service, please note that Puffspod does not guarantee that the description of the product or service is accurate, complete, up-to-date or error-free. Unless explicitly stated on the website, Puffspod description or reference to a product or service not owned by Puffspod does not imply an endorsement of the product or a guarantee for Puffspod. Notwithstanding the above provisions, if the terms of the automatic update program you accept have a major change, Puffspod will provide you with notice of the major change and information on how to cancel the program. 

5. Payment Policy

5.1 You agree to pay for all purchase orders you place through the Website.5.2 We currently only accept the PayPal payment method.5.3 If we are unable to successfully process your payment for your Order that is accepted by us, then we may notify you of dishonor and cancel your Order. 

6. Delivery of Products

6.1 Products will only be delivered to the person who is at the address you have nominated for delivery provided that person is over the age of 18.6.2 For further details regarding our delivery service, including shipping time-frames and areas, please see our Delivery & Shipping page. Please note that delivery time-frames provided are estimates only and may vary (usually due to circumstances beyond our control); we endeavor to deliver orders as close to the estimated time-frame as possible but cannot guarantee this. 

7. Cancellation Policy

7.1 Orders submitted cannot be cancelled once payment has been made. 

8. Return Policy

8.1 Puffspod will not accept any product returns and/or will not return any refunds for any purchases made on the Puffspod website. Due to the nature of the products sold through the website for hygiene and health reasons, Puffspod will not accept returns and will not refund new and unused devices. 

9. Incomplete, damaged, or incorrect orders

9.1 You are also entitled to have a replacement for major failures with goods. Please report damaged, incorrect, or incomplete orders to us within two (2) days after receipt by email to [email protected] Puffpod does not accept returns of and will not issue refunds for new and unused devices.

Puffspod does not repair damaged devices nor does Puffspod provide spare parts for repair.

10. Privacy Policy

10.1 Puffspod is committed to compliance with privacy laws which apply to its businesses and which set out standards for the management of personal information. This policy outlines our personal information management practices.10.2 Puffspod collects your personal information for the purpose of processing your order and verifying your age for your first order. This personal information will be collected in the dealt with your order and will be related to the services Puffspod provides to customers. The personal information collected may include but is not limited to the following: (1) Full name (2) Recipient address (3) Date of birth (photo of legal ID) (4) Contact phone number, contact email In order to ensure that our products are supplied to eligible users (adults who over the age of 18), we will ask you for your legal identification (photographic identification and date of birth) for review before processing your first order. Personal identifiable information may or not limited to your name, your contact number and recipient address.10.3 You acknowledge that we may collect and record the details of any identification provided in relation to delivery of Products. The personal information collected will be held and may be used in accordance with our privacy policy.10.4 Puffspod will only disclose your information to the related third party. (ie. Australia Post) and will not disclose your personal information for any other purpose unless this has been agreed to by both parties. 

11. Disclaimer

11.1 You agree that Puffspod may, at any time, revise in its sole discretion to decide to modify the terms and conditions of the website, terminate or suspend its operation of the Website or your use of the Website, without prior notice to you, for any reason. You further agree that Puffspod shall not be liable to you or to any third party for the consequences of such termination, suspension, or revision. In the event of any change to your use of or access to the Website, you agree that the provisions of the Agreement regarding the protection of intellectual property rights and license, indemnification, and disclaimer regarding the information provided on the website, disclaimer of warranties with respect to use of the website, limitation on Puffspod liability, and pre-dispute, mandatory binding arbitration and class action waiver shall survive any such termination, suspension or revision.